Home - CRM Engine - Norwich, Norfolk, UK.

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Making the most of your data

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Making the most of your system & software

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Making the most of your business

We help businesses organise their customer data in a carefully, planned and constructive way. CRM Engine does not overwhelm you with unnecessary complexity and has a simple process which guides you to maximise customer satisfaction. CRM Engine is fully customised to make your business processes more efficient and additional application tools can be added as and when needed as part of our dedicated support service.

See it in action

Connect more effectively

Keep connected to your customer in a timely and effective manner.

Access more widely

Your whole team can access your data and system whenever needed wherever they are.

Work more productively.

Support and automate you current workflow making your business more productive.

Communicate more personally

Communicate a relevant message to the right person at the right time.

Satisfy more consistently

Deliver customer satisfaction consistently, by every member of your team.

Decide more informatively

Make the right decision using up to date data from your business operation.

It’s really important to get a CRM solution that follows your current business workflows. To do this, you must have input from your users/stakeholders because they need to understand how it will benefit their current work patterns and see the value that the CRM will deliver for them. There is nothing worse than having a CRM solution which no-one uses properly because the data will never tell the whole customer story which is vital for business growth.

By choosing CRM Engine to manage your Customer Database, we will support you at every step by phone, email, remote access or meetings. CRM Engine is cloud based and secure as all Data is owned by your business. We also work on a monthly rolling contract so there is no commitment required on your part.

Sign up for your risk free trial or get in touch today so we can help understand how CRM Engine can benefit your business.

What we offer

Data Consultancy

Data Cleansing
Customer Profiling and Segmentation
Customer Journey & Experience

More Services

CRM Engine

Bespoke CRM
Unlimited users
Integration to other systems

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Workflow Optimisation

Making your data work
Effective processes
Productive business

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How we work.

We use Agile Software Development to allow use to build you a solution which is fit for purpose in a timely manner. We will often phase a project so you can start using CRM Engine as quickly as possible and start to gain the benefits of using a CRM and Automation system. We follow the Manifesto for Agile Software Development :

Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan

That is, while there is value in the items on
the right, we value the items on the left more.

Kind words from our clients

Matt Nudd – Managing Director, Ship Shape World.

Having looked at the leading Online offerings, we found that their solutions were too broad and had default functions that we didn’t want. CRM Engine is customised to our exact requirements and does everything we want within our budget – it’s an amazing system. The smooth workflow across Sales, Production and After-Sales means that we now don’t miss anything. The developers at CRM Engine are open, honest, very flexible and provide great support without the hassle – nothing is too much for them. As we evolve, so will our CRM. Since using CRM Engine our sales conversion rate has increased by at least 15% which means that the system has already paid for itself.

Matt Nudd – Managing Director, Ship Shape World.

Glenn Hoy – Project Director, My Virtual Sales Director

I thought that I would take this opportunity to thank you for introducing me to CRM Engine. I know that I took time to integrate this into my business, in hindsight it was an avoidable and valuable loss of time for me. Using CRM Engine (I think I’m about 50% there with its full potential) has enabled me to save time on what had been mainly administrative tasks and then use the system for proactive activities such as client communications and retention and converting prospects. It is very refreshing to be able to work alongside people like yourselves that have the technical know-how and the personal skills to help, assist, guide and advise. For those that are new to CRM systems or may have been put off by some of the ‘off the shelf’ options I strongly recommend CRM Engine and would be more than happy to talk to anyone who wants a viewpoint from a ‘user’

Glenn Hoy – Project Director, My Virtual Sales Director

Tim Drew CEO – Fencing and Construction Training

Business Equip have built us a bespoke training database, to our exact specification, this system has saved us hours of administration and allows us to offer our clients a much better service.

Tim Drew CEO – Fencing and Construction Training

Alan Gotto – Director, Constellia (via Linked)

After taking a look at several off-the-shelf CRM tools, none of which were quite what we wanted (they all came with a load of features we just do not need) we were lucky enough to ask Jim how he might approach this – and taking our bullet-point description of what we needed he created (very quickly) a slick and simple to use membership database which the team all love. It is no under statement to say it has transformed the way we work. And excellent aftercare has meant we can keep adding features as we need them. Highly recommended.

Alan Gotto – Director, Constellia (via Linked)