We help businesses organise their customer data in a carefully, planned and constructive way. CRM Engine does not overwhelm you with unnecessary complexity and has a simple process which guides you to maximise customer satisfaction. CRM Engine is fully customised to make your business processes more efficient and additional application tools can be added as and when needed as part of our dedicated support service.
Connect more effectively
Keep connected to your customer in a timely and effective manner.
Access more widely
Your whole team can access your data and system whenever needed wherever they are.
Work more productively.
Support and automate you current workflow making your business more productive.
Communicate more personally
Communicate a relevant message to the right person at the right time.
Satisfy more consistently
Deliver customer satisfaction consistently, by every member of your team.
Decide more informatively
Make the right decision using up to date data from your business operation.
It’s really important to get a CRM solution that follows your current business workflows. To do this, you must have input from your users/stakeholders because they need to understand how it will benefit their current work patterns and see the value that the CRM will deliver for them. There is nothing worse than having a CRM solution which no-one uses properly because the data will never tell the whole customer story which is vital for business growth.
By choosing CRM Engine to manage your Customer Database, we will support you at every step by phone, email, remote access or meetings. CRM Engine is cloud based and risk free as all Data is owned by your business. We also work on a monthly rolling contract so there is no commitment required on your part.
What we offer
See it in action
Kind words from our clients
I thought that I would take this opportunity to thank you for introducing me to CRM Engine. I know that I took time to integrate this into my business, in hindsight it was an avoidable and valuable loss of time for me. Using CRM Engine (I think I’m about 50% there with its full potential) has enabled me to save time on what had been mainly administrative tasks and then use the system for proactive activities such as client communications and retention and converting prospects. It is very refreshing to be able to work alongside people like yourselves that have the technical know-how and the personal skills to help, assist, guide and advise. For those that are new to CRM systems or may have been put off by some of the ‘off the shelf’ options I strongly recommend CRM Engine and would be more than happy to talk to anyone who wants a viewpoint from a ‘user’
Historically TMMP had accumulated a great deal of data and this had become fragmented over a number of servers and locations making it time consuming to manage so a complete rationalisation was required. The investment in a customised CRM System has rectified this and by introducing automation has now reduced our administration time from 3 to 4 hours a day to 3 to 4 minutes a day representing a massive saving on the bottom line.
Both Jim and Jamie provided a personalised service and were available to me at every stage of development. With their wealth of experience in developing and delivering CRM solutions, the overall platform is now easy to use from both a TMMP and customer perspective and we are now in a position to continue to grow our business.
We were trying to run our business using spreadsheets but found that it was difficult and time consuming to keep track of Client invoice/contract renewals and following up Clients at the right time. It also meant that no information could be shared with other members of the team so duplication of effort was a problem. The team at Business Equip built a bespoke system for us which was tailored to our exact requirements so we now have our own CRM Engine that holds all our customer data in one place with automated reminders so nothing gets missed. We now deliver a better service to our Clients and have increased our own productivity which is saving us time and money.
Business Equip have built us a bespoke training database, to our exact specification, this system has saved us hours of administration and allows us to offer our clients a much better service.
After taking a look at several off-the-shelf CRM tools, none of which were quite what we wanted (they all came with a load of features we just do not need) we were lucky enough to ask Jim how he might approach this - and taking our bullet-point description of what we needed he created (very quickly) a slick and simple to use membership database which the team all love. It is no under statement to say it has transformed the way we work. And excellent aftercare has meant we can keep adding features as we need them. Highly recommended.